Please allow up to 10 working days to UK* for personalised Items.

Terms & Conditions

Terms of use

Any use of the words "our", "us" or "we" is referring to Event Merchandising Ltd.

By using ITV Store website you are agreeing to our terms of use and all the other conditions laid out in this site. If you do not want to be bound by these terms, please do not use this site. ITV Store reserve the right to change its terms without notice. However, we do undertake to publish any changes in terms or policy on these pages. We encourage visitors to review our terms of use regularly to ensure they are aware of any changes.


Terms & Conditions of Sale

A contract of sale is formed when we have sent out a confirmatory email to the you acknowledging your order and when the product is dispatched. Please be aware all prices shown are inclusive of VAT. Your items will be sent by Royal Mail first class postage and should arrive to you in between 1-2 days (UK deliveries) and 5-14 days (international deliveries), however this may take longer than estimated in some cases. There may be additional custom charges if you are ordering a product from outside of the UK. 

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages arising out of goods or services sold to the user via the site.

When purchasing from ITV Store you are agreeing to the following...

  • You are 16 years or over.
  • You have a right of cancellation of up to 14 days, however if a product has been sent out before then, it must be returned in the condition it was sent out in. For more information please see our returns policy


ITV Store is providing this website on an "as is" basis and makes no warranty or representations as to (1) the accuracy of information provided; (2) that the services and functions offered will be error free or uninterrupted; or (3) about the merchantability or suitability of products for a particular purpose. ITV Store accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of our Website, however incurred.



ITV Store is committed to protecting your privacy. Any information you provide us with will be stored securely, and will not be sold or traded to third parties. ITV Store will, from time to time, show you offers and recommendations from ourselves, or third parties, in order to improve the service we provide to you. We will always give you the opportunity to withdraw your approval by contacting us. Please see our Privacy Policy and Cookie Policy.



This store is operated under licence by Event Merchandising Limited, Unit 11, The Edge Business Centre, Humber Road, London NW2 6EW, +44 208 208 1166. VAT Number - 370797617. Company number - 1618411.


All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Website are copyright of Event Merchandising Limited and its agents and/or its licensors and/or its content and technology providers. Permission is granted to electronically copy and to print in hard copy portions of this Website for the sole purpose of placing an order with ITV Store or using this Website as a shopping resource. Any other use of materials on this Website including reproduction for purposes other than noted above, modification, distribution or republication, without the prior written permission of ITV Store is strictly prohibited. 


Further Information

We have the right to amend, remove or change our services and any part of our website, including the Terms and Conditions at any time.

Conditions of Website Use: By using ITV Store, you indicate your agreement to these Terms of Use. If you cannot agree to these Terms of Use, please do not use this site. ITV Store cannot accept any responsibility or liability for access to, or the material on, any site which is linked from or to this site.

You must not misuse or tamper with the to carry out denial of service attacks or otherwise mess with our tech or functionality or steal our customers’ data.

Governing Law: Your use of this Website and any purchase by you on this Website of any products will be governed under the jurisdiction of English Law and will be deemed to have occurred in the United Kingdom.

© 2024 Event Merchandising Limited